Remote Support

With remote support, experts can remotely guide, train and communicate with others easily and effectively. Support using AR technology and smartglasses connects you with a designated expert in real-time, see-what-I-see from almost anywhere in the world.

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Expedited Solutions with Remote Support

Imagine implementing a way to quickly resolve technical issues, get immediate support of an expert to help with manufacturing equipment installations, and have access to technical support at any time. With remote support, you can accomplish all of these things and more.

Encountering a technical issue that would typically take hours or days to fix could be expedited with remote assistance. Instead of waiting for an outside technician to be on-site at your business, remote support would allow you to have immediate assistance (saving you time and avoid potential money loss due to unexpected production downtime). 

Benefits of Remote Support

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Proactive System Maintenance

The technology used for business operations will receive regular maintenance to ensure its running efficiently and help prevent possible issues before they occur.
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Access to Expertise

An expert will be available to answer any technical questions you may have and walk you through the process to resolve problems you may experience with technology.
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Increased Productivity

With the help of remote support, it has been proven that businesses are able to perform job duties more efficiently, thus increasing productivity.
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Increased Response Time

If you experience any technical issue (no matter the priority level), an expert will be able to address the problem as soon as possible to find a resolution.
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After Hours Service

No matter the time of day, you can rest assured that your business is well taken care of with remote technical support available after your regular business hours.
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And More

Contact us today to learn more about the ways we can help your business by resolving your technology issues.

We’re With You When the Unexpected Happens

As you’re running your business, unforeseen circumstances are bound to happen. When travel restrictions and other unexpected things such as Covid-19 or not having enough experts on hand to keep up with the maintenance of equipment, you can rest easy knowing that our remote support solution will keep your employees safe and keep your business operating through difficult times. We believe that no one should have to deal with uncertainty alone. You can trust New Forge Tech to always be by your side.

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Don’t deal with uncertainty alone. Remote Support Solutions keep people safe and businesses running.

A Wide-Range of Capabilities

Processes can’t be done without people. With fast action and a remote support solution, you’ll be able to overcome current obstacles.

These are just some of the capabilities that are included with our solution:

  • Promotes client/vendor collaboration
  • Allows you to connect with an Expert
  • Provides real-time support
  • Can be accessed anywhere in the world
  • Saves time by eliminating the need to travel
  • Increases ROI
  • Keeps workers safe
  • Allows employees to work more efficiently with a hands-free device
  • Brings people closer with more 1-on-1 connections
  • Bridges skills gap
  • Lessens Covid-19 impact
  • Educates/trains workforce

Get Assistance From the Experts Today

New Forge Tech has over 20 years of manufacturing experience. Our experience has allowed us to enhance, change, or expand the manufacturing processes of various businesses, ranging from start-up companies to multi-billion-dollar companies. New Forge Tech has a team of experts to answer any questions and help resolve technical issues in a timely manner, allowing your company to have increased production along with other benefits. Contact us today to see the difference New Forge Tech makes for your business.

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